Qatar Airways is proud to become the world’s first airline to achieve compliance standards with the International Air Transport Association (IATA) Resolution 753.
According to the Resolution 753 of IATA, an airline requires tracking every piece of baggage from the start of the journey. “HABIQA”, the airline’s official Baggage Management System has won the certification. The system has been developed in-house following years of industrial expertise that can seamlessly integrate with Qatar Airways website as well as smart application.
The airline offer real-time updates on checked luggage via “Track My Bags” feature on the website as well as mobile application. It allows passengers a truly hassle-free baggage experience without worrying just in case the flight has been diverted to an alternate route due to unexpected reasons. Mobile app sends alerts to passengers over every detail and updates of the luggage.
Then there’s another feature termed as “My Trips” allow passengers or users to retrieve baggage details on need basis. The information outlines various stages of the baggage handling procedure such as check-in, arrival, transfer and reference to the tags as well as baggage belt. The details share every insight of the luggage to passengers just in case baggage is lost or delayed for a particular reason.
Qatar Airways staff can conveniently and proactively manage the delayed bags through the HABIQA system for a smooth and optimised handling process. The Chief Executive, Mr. Akbar Al-Baker says that the initiative is taken to deliver the promise of prioritising customer’s experience by aligning the system as per IATA standards. The system’s success won the airline world’s first certification for end-to-end tracking.
Senior Vice President for IATA, Nick Careen praised the airline’s efforts over the past year on compliance with Resolution 753 that has paid off. The ability to track baggage at every stage of its journey allows the airline full visibility to manage luggage operations more conveniently as well as in case of delayed or missed bags.
About Resolution 753
Resolution 753 was passed as an initiative to reduce baggage fraud and mishandling, enhance passenger satisfaction and improve overall baggage management landscape at airports around the world. While the resolution has been issued in 2016, all IATA airlines have till June 2018 to comply which is mandatory.
The certificate has been awarded to the Qatar Airways base of operations at Hamad International Airport (HIA) whereas the airline expects platinum certificate by IATA once all its station networks around the world are compliant with the resolution.
HIA has been ranked the sixth best airport in the world by 2017 Skytrax World Airport Awards whereas Middle East’s best airport for the third time consecutively. That’s not all; the airport also topped having the Best Staff Service in all of Middle East for second time which is indeed the biggest achievement in travel industry for 2017 so far.
The airline’s known to have the youngest and state-of-the-art fleet with recently addition of 100 new jets from Boeing under the landmark aviation agreement. The Airbus 350 was a global launch for travellers around the world which is currently the most technologically sophisticated and advanced aircraft in the world followed by the commencement of ultra-modern Boeing Dreamliner in the Middle East.
The introduction of Q-Suite is another ground-breaking achievement by Qatar Airways for 2017 that ought to revolutionise the travel experience once and for all. The very name Q-Suite comes from the typical five-star hotel like suite features that includes double-bed seats, adjustable and movable television monitors, private space and much more.
With all such features, the airline’s likely to stall in the limelight all through 2017 and perhaps beyond!