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Global CRM Outsourcing Market to Grow at a CAGR of 5.57% to 2019
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About CRM Outsourcing

 

Customer relationship management (CRM) has become one of the most influential factors in building brand loyalty and strengthening of brand image. Call center interaction in CRM is often cited in defining customer service; however, there are many facets of CRM outsourcing that have evolved with rising customer needs and expectations. With the growing digitization in the CRM industry, service providers are innovating on their service offerings to expand their portfolio beyond call centers. These offerings include modern communication, multi-channel engagement of customers, self-service, and analytics solutions.

 

Technavio's analysts forecast the global CRM outsourcing market to grow at a CAGR of 5.75% over the period 2014-2019

 

Get Sample Copy Of This Report @ https://www.marketresearchreports.biz/sample/sample/287681

 

Covered in this Report

 

The global CRM outsourcing market is segmented on the basis of services end-users.

 

Technavio's report, Global CRM Outsourcing Market 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. It covers the market landscape and its growth prospects in the coming years. The report also includes a discussion on the key vendors operating in this market.

 

Key Vendors

 

Accenture

Capgemini

Genpact

IBM

Tata Consultancy Services

 

 

Other Prominent Vendors

 

3i infotech

Aditya Birla Minacs

Aegis

Cognizant

Convergys

EXL

Firstsource

HCL

Hinduja Global Solutions

HP

Infosys

Intelenet

NCO Financial

Sitel

Teleperformance

Teletech

West

Wipro

WNS

Xerox

 

View Report @ https://www.marketresearchreports.biz/reports/287681/global-crm-outsourcing-market-research-reports

 

Market Driver

Cost-effective Operations

For a full, detailed list, view our report

 

Market Challenge

Attrition

For a full, detailed list, view our report

 

Market Trend

Cloud-based CRM

For a full, detailed list, view our report

 

Key Questions Answered in this Report

What will the market size be in 2018 and what will the growth rate be?

What are the key market trends?

What is driving this market?

What are the challenges to market growth?

Who are the key vendors in this market space?

What are the market opportunities and threats faced by the key vendors?

What are the strengths and weaknesses of the key vendors?

 

Table of Contents

01. Executive Summary

 

02. List of Abbreviations

 

03. Scope of the Report

03.1 Market Overview

03.2 Product Offerings

 

04. Market Research Methodology

04.1 Market Research Process

04.2 Research Methodology

 

05. Introduction

 

06. Market Landscape

06.1 Market Overview

06.1.1 CRM Outsourcing Value Chain

06.2 Market Size and Forecast

06.3 Five Forces Analysis

 

07. Market Segmentation by End-users

07.1 Global CRM Outsourcing Market by End-users 2014

 

08. Geographical Segmentation

08.1 Global CRM BPO Market by Geographical Segmentation 2014

 

09. Buying Criteria

 

10. Market Growth Drivers

 

11. Drivers and their Impact

 

12. Market Challenges

 

13. Impact of Drivers and Challenges

 

14. Market Trends

 

15. Trends and their Impact

 

About us

 

MarketResearchReports.biz is the most comprehensive collection of market research reports. MarketResearchReports.Biz services are specially designed to save time and money for our clients. We are a one stop solution for all your research needs, our main offerings are syndicated research reports, custom research, subscription access and consulting services. We serve all sizes and types of companies spanning across various industries.

 

Contact

 

Mr. Nachiket

State Tower

90 Sate Street, Suite 700

Albany, NY 12207

Tel: +1-518-621-2074

Website: http://www.marketresearchreports.biz/

E: sales@marketresearchreports.biz

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